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Customer Information
Information for Prospective Customers
Notice to New Applicants and Disconnected Customers
What Equipment is Customer’s Responsibility
Initiating or Restoring Water Service
Eliminating Cross-Connections
How to Read Your Water Meter
Bill Payment Options
State Approved Rate Schedule
Potential Water Loss from a Private Plumbing Leak of Known Size
Conservation-Save Water Inside Your Home
Conservation – Save Water Outside Your Home
Frequently Asked Questions (FAQs)
Water Facts-Myth or Reality
Applications for Water Service
Information for Prospective Customers
Notice to New Applicants and Disconnected Customers
Initiating or Restoring Water Service
Instructions for Completing Application for Water Service
Application for Facilities with Existing Water Service
Application for Facilities Requiring New Water Service
Application for Landlord or Property Manager Requesting Water Service to Tenant
Other Customer Forms
Customer Service Inspection Certificate (CSI)-Smith & Cherokee Counties
Customer Service Inspection Certificate (CSI)-Rusk County
Backflow Prevention Assembly Test & Maintenance Report (BPAT)
List of State Licensed CSI Inspectors and BPAT Testers
Request for Exemption of Service Deposit
Request to Enter Automatic Bank Draft Program (ACH)
Request for Removal from Automatic Bank Draft Program (ACH)
Customer Address Change
Request for Termination of Water Service
Drinking Water Quality Reports
2023 Consumer Confidence Report-Smith & Cherokee Counties-English & Spanish Versions
2023-Consumer Confidence Report-Rusk County-English & Spanish Versions
2022-Consumer Confidence Report-Smith & Cherokee County-English & Spanish Versions
2022-Consumer Confidence Report-Rusk County-English & Spanish Versions
Water Restrictions in Effect
Drought Contingency Plan-2022-10-01-Reversion to Stage One
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